What To Do If Your Alarm Goes Off:

Your security panel is programmed for a variety of alarms. The type of alarm signal we receive at our monitoring center determines our response.

Burglar Alarm

  1. We call your home or business to rule out a false alarm.
  2. If there is no answer or if we receive an incorrect passcode, we call the second number on your call list.
  3. If there is no answer or if we receive an incorrect passcode, we contact the police.
  4. We make a final attempt to call your home or business, unless we received an incorrect passcode.
  5. If we are unable to reach you after contacting the police, or if we received an incorrect passcode, we call the party you authorized us to contact in the event of a burglar alarm.

Hold-Up Panic Button

  1. When you push the panic button, we contact the police immediately.
  2. We wait an hour after contacting the police to call your home or business again, so that an intruder will not be alerted that police are on the way.

Residential Fire Alarm

  1. We call your home to rule out a false alarm.
  2. If there is no answer after 90 seconds, we contact the fire department.
  3. We call your home again.
  4. If we are unable to reach you after contacting the fire department, we call the party you authorized us to contact in the event of a fire alarm.

Commercial Fire Alarm

  1. Legal codes for commercial buildings require us to contact the fire department immediately upon receiving a commercial fire alarm.
  2. After contacting the fire department, we attempt to contact your business.
  3. If no one responds, we call the party you authorized us to contact in the event of a fire alarm.

Copyright 2011 Central Security Group, Inc.